Refund and Returns Policy - Angel Face Media

Acceptance of Terms and Conditions for Online Product Purchases

Welcome to Angel Face Media! By purchasing any product from our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

By placing an order with Angel Face Media, you acknowledge that you have read, understood, and agreed to these terms. These terms apply to all purchases made through our website.

2. Product Descriptions

We strive to provide accurate descriptions of our products. However, we do not guarantee that descriptions, images, or other content on our site are error-free, complete, or current.

3. Pricing & Payment

All prices are listed in USD and are subject to change without notice. We accept major credit cards and other online payment methods as specified at checkout. Full payment is required before order processing.

4. Digital Products

All digital products (e-books, courses, templates, etc.) are delivered electronically. No physical copies will be shipped. Digital products are for personal use only and may not be resold or redistributed.

5. Order Processing & Shipping

For physical products, processing times and shipping estimates are provided at checkout. Angel Face Media is not responsible for delays caused by shipping carriers or customs.

6. Refund and Returns Policy

We value customer satisfaction and offer the following refund and return policies:

Refund Policy

Digital Products: Due to the nature of digital content, all sales are final. Refunds are not available unless there is a technical issue preventing access to the purchased product.
Physical Products: Refunds are available within 14 days of receipt for defective or damaged items. Customers must provide proof of damage and request a return authorization before shipping the item back.
Online Courses & Memberships: Refunds are available within 7 days of purchase if less than 20% of the course content has been accessed.

Returns Process

Contact our support team at [Support Email] within the return window.
Provide proof of purchase and a description of the issue.
If approved, return instructions will be provided.
Refunds will be processed within 7-10 business days after receipt of returned goods.

7. Changes to Terms

Angel Face Media reserves the right to update these terms at any time. Continued use of our website after changes constitute acceptance of the revised terms.

For any questions, please contact us at Support@anglefacemedia.com.

Last Updated: February 20, 2025

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@angelfacemedia.com .

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.